Refund & Cancellation Policy

All payments made for healthcare services are generally final and non-refundable once the service has been provided or commenced.

This includes:

Consultations: Consultation fees are non-refundable once the consultation has commenced or been completed.
Laboratory & Diagnostic Tests: Fees are non-refundable once samples have been collected, tests have been processed, or orders have been submitted to the laboratory.
Medications: Medications that have been dispensed or have left the clinic cannot be returned, exchanged, or refunded.
Vaccinations & Procedures: Fees are non-refundable once the vaccine, treatment, or procedure has been administered or commenced.

Where a service has not been provided, or in cases involving billing errors or other exceptional circumstances, refund requests may be reviewed by management on a case-by-case basis.

Any approved refund will be processed through the appropriate payment method and may require additional processing time.

By proceeding with payment and/or receiving the service, patients acknowledge and agree to the above terms.

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